FAQ - CD & Support
This is the support and general questions page for the DIGIKIDS®
CD and Quick Response™ Software.
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FAQ - Child ID Program
General Questions
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Can
I order additional CD's or ID Cards after the event?
Yes but since our program is designed so it can't create a database
when processing your child's ID, we will need the original DIGIKIDS®
CD to make new ID cards or duplicate CD's. Please
Contact Us or your local
DIGIKIDS® Representative for more
information.
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Can I make copies of the information on the CD to leave with others?
Yes. Choose 'Create Floppy' from the menu, insert a floppy into your
floppy drive and the program automatically creates a Distribution
Floppy with the poster and flyer, both high-resolution photos,
identifying and medical information. Once you create the floppy, it
will work in any computer and it can be given to police or others in
an emergency.
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 Will
you send a reminder notice when an update is due?
Our program cannot create a database or store any personal
information about you or your child, so there is no way for us to keep track of the ID dates
or contact you. There is an 'Update Due' date on the bottom of the
Photo ID Card you can use as a guide, and we usually return to
schools and preschools on a regular schedule.
Find a local DIGIKIDS® ID Event
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Will the CD work with a Macintosh (MAC) Computer?
The Quick Response™ Software is designed to work on Windows®
computers (PC's) and won't work properly on a Macintosh. However,
your child's photos and identifying information that are sent with
emergency email or saved to a Distribution Floppy are universal and
will work in any computer. A note for MAC computer users: It
is much easier to find a Windows® PC when you are away from home to
use in an emergency. All police departments and other law
enforcement agencies (as far as we know) use Windows® PC's.
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In a missing child emergency, can I just hand the DIGIKIDS® CD to
police?
Yes. The CD includes complete instructions for law enforcement to
use quickly in an emergency. Ask the police to use the CD to make a
Distribution Floppy so you can have the DIGIKIDS® CD back. That way
they will have everything they need, and you will have the CD to
help you report to the NCMEC (see below) as well as make posters and
flyers.
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Will the CD report to the National Center for Missing & Exploited
Children (NCMEC)?
Yes. The Quick Response™ Software guides you step-by-step through
the entire process. We automatically complete the NCMEC forms
(including any last minute information you've added about your child
and events surrounding the missing child emergency), attach the
necessary files including both high resolution photos, identifying
and medical information and then send an emergency email formatted
for use by the NCMEC. The entire process should take less than
five-minutes.
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Will your program report my missing child to the AMBER Alert System?
Yes. If the AMBER Alert program in your area is able to take digital
files attached to an email message, (like most TV and radio
stations) you or the police can use the CD to automatically send
everything they need to broadcast physical descriptions and high
resolution photos of your missing child including both the poster
and flyer, and any last minute information you've added about your
child and events surrounding the actual emergency.
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Can I add last minute information about my child in a missing child
emergency?
Yes. Police will need a detailed description of what your child was
wearing including the location your child was last seen and any
other special information about the missing child emergency before
they can begin a search for your child. With our Quick Response™
Software you can easily add any last minute information to send with
emergency email and include with the Distribution Floppy. The
updated information is automatically added to the posters and
flyers.
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Will
I damage the
DIGIKIDS® CD by keeping it with me?
Although it is possible to damage the CD, the DIGIKIDS® ID Kit
includes a patented two-compartment Safety-Sleeve® that allows you
to carry the DIGIKIDS® CD with you at all times without damage from
sticking or scratching.
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Using the Quick
Response™ Software
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How do I install the
program?
There is no installation necessary - the easy-to-use Quick Response™
Software runs right from the CD! Once you insert the CD into your
CD-ROM drive, the program will start automatically in about 5
seconds. The small CD fits into a standard CD-ROM tray, its edges
resting on the inner, recessed area. On laptops, simply snap it over
the center hub.
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Using the Quick Response™ Software Index
Can I run the program without the CD in the CD-ROM drive?
Since we don't install the Quick Response™ Software on your
computer, the CD must be in the drive for the program to work. If
you've updated any information and saved it to your hard drive, the
CD then works with your saved data and the latest information is
what will be displayed, sent with emergency email, added to the
NCMEC forms, posters, flyers and the Distribution Floppy.
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Using the Quick Response™ Software Index
Can
I save updated information for more than one child?
Yes. You need to insert the DIGIKIDS® CD for each child before
saving. The updates are saved in separate folders.
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Using the Quick Response™ Software Index
I don't have an email program on my computer, will the email program
still work?
Yes. Our program has its own email program built in. All you need is
a computer with access to the Internet.
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Using the Quick Response™ Software Index
Do
I need to attach any files to emergency email?
The program automatically attaches the most current information
files, including both photos, the poster and flyer, all identifying
information and the NCMEC forms if you've completed those prior to
sending. All you need to do is type in the email address or
addresses where you want the emergency email to be sent.
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Using the Quick Response™ Software Index
Sometimes my regular email is rejected when I try and send
attachments. How can I make sure my missing child emergency email
goes through?
We've developed a special SMTP eMail Program™ that routes your email
and attachments through a dedicated network so that it is not
mistaken for SPAM, or a computer virus and rejected. With the
easy-to-use DIGIKIDS® Quick Response™ Software you can send email no
matter where you are or what network or PC you are using.
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Using the Quick Response™ Software Index
How does the
distribution floppy work?
You can quickly make a Distribution Floppy to leave with day care
providers, give to others or hand to police in an emergency. You can
also take the floppy to quick print centers to print professional
flyers and posters. To make a distribution floppy, insert a blank
floppy and click the icon at the top of any page. The program will
automatically copy the most current information files, including
photos, the poster and flyer, all identifying information and the
NCMEC forms.
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Using the Quick Response™ Software Index
Can I remove any saved or updated data from the computer's hard
drive?
Yes. Navigate to the Edit Information Page and choose 'Remove Data'.
The program will automatically remove any data that you've saved to
the computer's hard drive. The information and photos on the
DIGIKIDS® CD will not be changed. This is an especially useful
feature if you've used a public computer to report your child
missing, and want to remove all of the data so that no one has
access to it.
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Using the Quick Response™ Software Index
How do I create a
poster or flyer?
Posters and flyers are created automatically with the photos and
information on the CD including any updated or added information
that you've entered and saved. From the Emergency page, simply click
on Poster or Flyer for the one you want.
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Using the Quick Response™ Software Index
Can I
update the photos and information myself?
Yes. The DIGIKIDS® CD includes instructions for updating and saving
your child’s photos and identifying information to a home computer
while retaining use of the program’s e-mail, printing and
distribution capabilities. Please note that this does not update the
CD itself, and is offered as a convenience for parents who move to
an area where a DIGIKIDS® representative is unavailable, and for
those who can’t participate in future DIGIKIDS® Events.
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Using the Quick Response™ Software Index
Troubleshooting &
Known Issues
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CD doesn't start automatically when inserted into CD-ROM drive.
The small CD fits into a standard CD-ROM tray, its edges resting on
the inner, recessed area. On laptops, snap it over the center hub.
If the program doesn't start automatically within about 5 seconds,
check to see that you have the CD loaded in the CD-ROM drive
properly. To start the program manually, navigate to your CD-ROM
drive and double-click the CD icon. If you have auto run disabled on
your computer, when you click on the CD icon it will open a folder
with a number of files. Click on Autorun.hta to start the program.
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Index
Poster or flyer
prints on two pages.
The poster and flyer are both formatted to print on standard letter
size paper (8-1/2 X 11) with the margins set to .5 inch. Most
printers default to these settings. To check yours, go to Page Setup
and make sure the side and top margins are set to .5 before
printing. If you would like to print larger posters or flyers than
you can make from your home computer, take the CD (or make a
Distribution Floppy) to any quick print center such as FedEx
Kinko's.
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Index
Microsoft download warning when trying to view the NCMEC release
forms.
According to where the security settings for your Internet Browser
are set, or which version browser you are using, you may get a
warning before viewing the NCMEC forms similar to a download warning
you see when downloading files from the Internet. If you get the
warning, choose 'Open' or 'OK' and the forms will display normally.
NOTE: The forms are completed automatically by the program, and you
only need to display the forms if you want to print or review them
prior to sending to the NCMEC.
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Index
DIGIKIDS® Child ID
Event Forms
Click to print online. Right-click and choose 'Save as' to download
to your computer.
Child Information SCANFORM
Ordering Replacement
Items
If you are missing any items in your DIGIKIDS® ID Kit, or to
order additional DIGIKIDS® Child Safety CD's and Photo ID Cards
please Contact Us or your local
DIGIKIDS® Representative.
FAQ - Child ID Program
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